Privacy Policy
Last Updated: April 8, 2025
Uplink Group LLC (“we”, “us”, or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website https://uplinkbpo.com (the “Site”), in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws including the DSGVO (Germany).
1. Information We Collect
We may collect the following types of information:
- Personal Information – such as your name, email address, phone number, and any other data you provide voluntarily via forms, chat, or contact requests.
- Usage Data – including IP address, browser type, operating system, device information, pages visited, and time spent on the site.
- Cookies and Tracking Technologies – see our Cookies Policy below for more details.
- Mobile Information – including your phone number and SMS opt-in data, if you choose to receive text messages from us.
2. How We Use Your Information
- To operate and maintain our website
- To provide customer support or respond to inquiries
- To send marketing communications via email or SMS (only if you opt in)
- To improve website performance and user experience
- To comply with legal obligations
3. SMS Communications
By opting in to receive SMS communications from Uplink Group LLC, you agree to receive occasional messages about our services, updates, or offers. Message frequency may vary. You may opt out at any time by replying “STOP” to any message.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Legal Basis for Processing (GDPR/DSGVO)
Under GDPR/DSGVO, we rely on the following legal bases to process your data:
- Your consent (e.g., for email/SMS marketing or non-essential cookies)
- Performance of a contract (e.g., responding to a service inquiry)
- Compliance with a legal obligation
- Legitimate interests, provided they are not overridden by your rights
5. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Service providers helping us operate the website or provide services
- Legal authorities, if required by law
- Business partners in case of a merger or acquisition
Note: Some behavioral data may be collected by third-party services such as ZoomInfo via tracking pixels. We do not store or access this data directly. You can review ZoomInfo’s privacy practices and request data deletion through their privacy portal: https://www.zoominfo.com/about-zoominfo/privacy-policy.
6. Your Rights
Depending on your location, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or outdated information
- Request deletion of your personal data
- Withdraw consent at any time (if processing was based on consent)
- Object to or restrict processing of your personal data
- Request data portability
- File a complaint with your local data protection authority (e.g., in the EU or Germany)
To exercise any of these rights, email us at: alvaro.rivera@uplink.live
7. Data Transfers
If you are located outside of the United States, your information may be transferred to and stored in the U.S., where data protection laws may differ. We ensure adequate safeguards (e.g., Standard Contractual Clauses) are in place when required.
8. Data Retention
We retain personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required by law.
9. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with a new effective date.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
Uplink Group LLC
2 S Biscayne Boulevard Suite 3200 #2434
Miami, FL 33131
Email: alvaro.rivera@uplink.live
Phone: +1 786 244-5990
Cookies Notice & Acceptance
When you visit our website, we may use cookies and similar technologies to enhance your experience, personalize content, analyze traffic, and serve targeted ads. This section explains how and why we use cookies and how you can control them.
What Are Cookies?
Cookies are small data files stored on your browser or device. They help us understand your interaction with our site and remember your preferences.
Types of Cookies We Use
- Essential Cookies – Required for basic functionality
- Analytics Cookies – Help us understand how the site is used
- Functional Cookies – Enable personalization features
- Marketing Cookies – Allow us to deliver targeted ads
Consent for EU Visitors (GDPR/DSGVO)
If you are in the EU/EEA, we will ask for your explicit consent before placing non-essential cookies on your device.
You can change or withdraw your consent at any time via the cookie settings banner or by adjusting your browser settings.
How to Manage Cookies
You can manage or disable cookies through your browser settings. Here are links for common browsers: