Healthcare Call Center & Back Office Support for Clinics and Wellness Providers
UpLink BPO helps health and wellness businesses reduce costs and improve patient experience through secure, empathetic, and efficient outsourcing.
It’s time to make a change – Healthcare & Wellness
Unlike many other sectors, healthcare isn’t just about transactions; it’s about human lives, well-being, and trust. Patients and clients often come to health and wellness businesses in vulnerable states, seeking not just services but empathy, guidance, and assurance.If your healthcare business faces challenges in any of these areas, we’re here to assist:
Patient Scheduling
Compliance Challenges
Data Management
Billing and Insurance
Resource Drain
Staff Overload
Patient Engagement
Operational Costs
Patient Experience
Delivering Service That Respects Every Patient
In healthcare and wellness, every interaction matters. Patients aren’t just customers—they’re people seeking trust, comfort, and clarity.
At UpLink BPO, we provide healthcare call center services and back-office support designed to help your staff focus on care, while we handle administrative communication and patient coordination. Our trained agents follow strict data security standards and bring empathy to every conversation—so your patients feel valued and supported.
Why Health & Wellness Brands Trust UpLink
Scale Faster
Grow without overburdening your medical team. Our support staff handle the daily workload—so your practice can expand with confidence.
Improve Patient Experience
We respond quickly and professionally to calls, chats, and emails, reducing wait times and improving engagement at every touchpoint.
Cut Costs Without Cutting Care
Avoid the cost of hiring and training full-time staff while still delivering high-quality patient coordination and back-office support.
Why Outsourcing for Health and Wellness Industry?
Data Entry and Record Management:
- Enter patient data into electronic health records (EHR) systems.
- Keep medical histories, test results, and treatment plans up to date.
- Organize and input patients’ medical history, conditions, and treatments.
- Ensure accurate and comprehensive patient profiles for informed care.
Administrative Tasks
- Manage emails, appointment confirmations, and patient communications.
- Assist with paperwork, form filling, and documentation.
- Enter and update patients’ lab test results in electronic health records.
Virtual Assistance
- Handle patient inquiries, appointment rescheduling, and general support.
- Provide compassionate and knowledgeable assistance to patients.
- Efficiently manage patient appointments and reminders.
- Ensure smooth scheduling that aligns with patient preferences.
- Reach out to patients for post-treatment or follow-up care.
- Monitor patient progress and address any concerns.
%
Avg Customer Growth
%
Customer Satisfaction
%
Cost Reduction
Looking for secure, empathetic support that helps your healthcare team thrive?
Let UpLink handle your front-line communication and admin operations—so you can focus on delivering care.