Boosting Home Improvement Outbound Sales
Client Background
A leading home improvement company faced challenges in maximizing outbound sales and efficiently managing appointment schedules. Their existing processes were limiting their outreach efforts and impacting potential revenue.
High Cost
Poor Customer Experience
Limited Scalability
Missed Opportunities
Quality Control Issues
Low Conversion
Our Solution
Uplink Group conducted a detailed analysis and implemented a specialized solution to address outbound sales and appointment scheduling. This involved deploying a dedicated outbound sales team trained in effective communication and appointment setting. Additionally, we integrated advanced scheduling tools to streamline the entire process.
Some of our strategies involved:
1. Execution of a Lean Six Sigma project to reduce the process variation.
2. Implementation of new softwares that allowed more efficient procedures.
3. Creation of Business Intelligence KPIs and Reporting.
The Outcome
Increased Customer Experience
Customers perception of the process increased by 80%.
Increased Sales Opportunities
Qualified Sales Opportunities increased by 40%
Cost Reduction
Our client reduced their costs related to Contact Center by 70%
%
Avg Customer Growth
%
Customer Satisfaction
%
Cost Reduction
Transforming your ambition into growth
At UpLink, we're driven by your ambition to thrive. Our goal is to make things easier for you – whether it's taking care of customers, boosting sales, or handling back-office tasks – all to help you grow without any holdbacks.
Our customized outsourced call center solutions are strategically designed to unlock your business's fullest potential. With a leadership team skilled in managing call center operations for major global enterprises, we will propel your growth journey to new heights!