How Call Center Outsourcing Helped a Home Improvement Company Scale Sales
Client Background
A national home improvement company specializing in residential remodeling faced major limitations in its outbound sales process. Their internal team was overwhelmed, appointment scheduling was inconsistent, and conversion rates were declining.
High contact center costs due to inefficiencies
Low outbound conversion rates
Inconsistent customer service quality
Missed appointment scheduling opportunities
Limited scalability of internal sales team
Lack of visibility into key KPIs
Our Solution
UpLink BPO implemented a custom call center solution for home improvement companies, focused on outbound telemarketing and high-volume appointment setting.
Key strategies included:
Outbound Sales Outsourcing for Contractors: A trained team of agents handled follow-ups, callbacks, and new lead engagement.
Appointment Scheduling Optimization: We implemented software and scripts to reduce no-shows and speed up bookings.
Call Center Process Automation: Lean Six Sigma methodologies were applied to improve efficiency and service quality.
Custom KPI Reporting for Home Services: We tracked performance in real-time, focusing on lead conversion and cost-per-sale.
The Outcome
80% Improvement in Customer Experience.
Faster responses and consistent follow-up improved satisfaction metrics.
40% Increase in Qualified Sales Appointments.
Better scripts and smarter targeting generated more high-value leads.
70% Reduction in Call Center Costs.
Outsourcing replaced an underperforming in-house team and slashed overhead.
%
Avg Customer Growth
%
Customer Satisfaction
%
Cost Reduction
Call Center & BPO Solutions for the Home Improvement Industry
UpLink BPO supports home improvement companies with scalable call center services, lead generation, appointment setting, and administrative support. If you’re ready to reduce costs, improve service quality, and grow faster—start with a conversation.