Back Office refers to all those activities that contribute to business operations management such as data entry, document, and digital storage, database and personal data management, emails and complaints, and quality checks. It includes core business support practices, techniques, and procedures, not visible to the end customer but which play a leading role in the company.
Data Entry for Database and Registry Management
The data entry activity consists of the acquisition, insertion, and management of company databases and personal data. The Back Office plays an essential operational role, as the correct data entry and constant updating of each individual registry allows the company to achieve specific business objectives.
Document Management
Digital document management concerns all those documents, emails, folders, and digital files. Back Office manages and catalogs each of these documents to make them easily available and/or ready to be deleted. In many cases, the activity concerns documents with legal information, which must be kept in the original format for long periods and which must therefore be treated very carefully so as not to cause harm to the company.
Back Office for Email Management and Complaints
Managing company emails, both inbound and outbound, has reached exponentially grown numbers in recent years. Back-office is responsible for managing this amount of communications (complaints, email marketing campaigns, newsletters, coupons, and promotional materials) effectively, saving the company time and resources for other activities.
Back Office Services Will Help You Optimize Business Workflow
Efficient and truly supportive back-office services help you identify and implement tools and activities that optimize your business workflow and improve service performance.
The integrated back-office solutions allow you to adopt established and technologically advanced practices in your company. This, in turn, will help you reduce time spent and costs, and improve communication flows and internal management processes.
They also help you organize the company structure in order to predict and solve in advance management problems.
If you want Uplink to support your organization through back office operations, click here!
