Boosting Home Improvement Outbound Sales

Client Background

A leading home improvement company faced challenges in maximizing outbound sales and efficiently managing appointment schedules. Their existing processes were limiting their outreach efforts and impacting potential revenue.

 

Q

High Cost

Q

Poor Customer Experience

Q

Limited Scalability

Q

Missed Opportunities

Q

Quality Control Issues

Q

Low Conversion

Our Solution

Uplink Group conducted a detailed analysis and implemented a specialized solution to address outbound sales and appointment scheduling. This involved deploying a dedicated outbound sales team trained in effective communication and appointment setting. Additionally, we integrated advanced scheduling tools to streamline the entire process.

Some of our strategies involved:

1. Execution of a Lean Six Sigma project to reduce the process variation.

2. Implementation of new softwares that allowed more efficient procedures.

3. Creation of Business Intelligence KPIs and Reporting.

The Outcome

Increased Customer Experience

Customers perception of the process increased by 80%.

Increased Sales Opportunities

Qualified Sales Opportunities increased by 40%

Cost Reduction

Our client reduced their costs related to Contact Center by 70%

%

Avg Customer Growth

%

Customer Satisfaction

%

Cost Reduction

Transforming your ambition into growth

At Uplink, we're driven by your ambition to thrive. Our goal is to make things easier for you – whether it's taking care of customers, boosting sales, or handling back-office tasks – all to help you grow without any holdbacks.

Our customized outsourced call center solutions are strategically designed to unlock your business's fullest potential. With a leadership team skilled in managing call center operations for major global enterprises, we will propel your growth journey to new heights!